Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for each support ticket or e–mail that you send to our customer care staff. We will swiftly respond to all common enquiries and forward the matter to our server admins if any additional assistance is needed. If you order our Optional Admin Services package, we will perform any of the included tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Quality Client Care Service

  • We will be at your disposal 24–7 to respond to any inquiries that you may have connected with our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also need assistance handling server administration tasks, you can check out our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Hosting Control Panel is installed by default for every dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on how to use it. The majority of how–to articles in addition video versions that demonstrate all the actions that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.