Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Guarantee

  • Each ticket you post to our customer support Department will be handled in up to 1 hour. The general requests will be solved as quickly as possible. Yet, if the assistance inquiry you have submitted requires aid from a skilled technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Client Support Service

  • Our customer help and support team is going to be on shift for you 24/7 to to respond to all support inquiry tickets that you send to us. We offer client support for all packages that are installed in advance on your web server. These include our custom produced Web Hosting Control Panel, the chosen OS and the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and regularly updated article base is included in our in–house built Web Hosting Control Panel. It includes quick tips on how to execute all of the common site administration tasks. The Help area offers you extensive how to article tutorials and step–by–step video guides. You can open the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.