A ticketing system is the most widely used medium of correspondence that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to tackle a problem that requires some time to examine or that needs to be forwarded to an administrator. Thus, all comments added by either party will be stored in the same location in the event that someone else needs to work on the problem at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to sign in and out of at least 2 accounts in order to execute a given procedure or to touch base with the company’s customer support staff. If you would like to manage a couple of domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Plus, it may take a considerable span of time for the hosting provider to process your ticket.