A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient way to receive some info about the website hosting services or have some problem resolved since you are talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of errors at the time you exchange information like usernames or domain names, the faster response time because the communication is live as well as the fact that you don't need to stay on the chat all the time - you can do something else entirely while the representative examines the issue involved. Furthermore, you can become a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you will need to pay in case you're calling to another country.
Live Chat Support in Cloud Website Hosting
As part of the support services that we provide for our cloud website hosting plans, you'll find live chat support that is online all the time, even on holidays. You're able to contact us no matter if you already have an account or not, because we can assist you with all sorts of things, ranging from supplying you with general information regarding our solutions in case you are not a customer yet and you're thinking about purchasing one of the packages, to helping you with creating an email account in an e-mail client. A part of the issues are more technical and time-consuming, therefore you will need to use the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.