If you’ve ever got any queries connected with your hosting plan or if you face a problem with your sites, you’ll need to contact the web hosting provider’s tech support team. It may not make a difference how soon they will reply if you’ve got an inquiry of a generic nature, but an issue like a botched application update, for example, may lead to your site becoming damaged or unreachable on the web. And the longer you wait for the support team to lend a hand, the longer the site will be out of order. If you offer services or goods online, any downtime will affect your website adversely and you may lose existing or prospective clients. Many hosting providers, mainly resellers, answer e-mails and support tickets within 24 hours, but in the Internet age this is far too long, as customers will rarely return to a site that is not functioning correctly for a long time interval.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans feature a 1-hour response guarantee, which implies that no matter what inquiry or obstacle you might have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client care staff reps will be at your service 24x7, even on weekends and holidays, which means that you’ll always receive timely assistance. We understand just how valuable time can be, so by the time we answer your e-mail or ticket, we will have looked into the issue and, in case we haven’t solved it, we will give you more information about what you have to do on your end – if the circumstances demand this. With our support services, you can be certain that there will be someone to assist you momentarily, regardless of the hour.