You'll find a lot of cloud website hosting suppliers on the market, but most of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you'll get through this particular way of communication will vary based on the supplier - a few of them offer experienced phone support, various others offer common and customer support only because some matters are more time-consuming and it would be easier to be resolved through a support ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to find that you can always get in touch with your hosting supplier since there are many small issues that can be managed easily and in a timely manner with a telephone call, not mentioning that you can get more information about the services even before you become a client.
Phone Support in Cloud Website Hosting
We believe that having the option to talk with a live representative is very important, so we have three support lines all around the world (USA, UK and Australia) and you can reach us on the phone for 14 hours every day. If you consider getting one of our cloud website hosting plans, for instance, you'll be able to phone us and find out more about our services prior to ordering to make sure that we do match all system requirements for your websites. Following your order, you'll be able to contact us about all the sales and / or billing problems you may experience, or receive any general or basic technical information that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of your issue.